black4d Casino & Sportsbook Data Care

This page describes what we collect when you use black4d and how we keep that data protected. We operate under the principle that your personal information—whether it's your email, identity documents, or payment details—is your property, and we hold it in trust. We do not sell your data to third parties, and we do not use it for purposes other than running your account and processing transactions.

Our data practices reflect the jurisdictions we serve. When you access black4d from Jakarta, Surabaya, Bandung, Medan, or Semarang, your data is subject to our data protection commitments. Some of your data may be processed or stored outside Indonesia—your servers may sit in different countries than where you live—but we apply the same protection standards regardless of location.

We operate transparently about what we collect, how long we keep it, and who has access to it. If you have questions about your data or want to exercise your rights, contact us at the details provided at the end of this policy.

What We Collect and How We Use It

When you create a black4d account, we collect your full name, date of birth, email address, and phone number. We also collect government-issued ID (passport or national ID) and proof of address (utility bill or bank statement). This information is required for account verification—without it, we cannot activate your account or process withdrawals. We use this data only to confirm your identity and comply with legal obligations around player verification.

During gameplay and transactions, we collect activity data: which markets you engage with (sportsbook, live dealer, slots, esports), your stakes and outcomes, time and date of play, and your device information (browser type, IP address, device model). We use this data to calculate your weekly activity for cashback eligibility, detect fraudulent transactions, and improve our platform experience. We do not use it to manipulate game outcomes or to target you with pressure to spend more.

We collect payment information through our processors. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, we receive confirmation of the transaction and link it to your account. We do not store your complete payment credentials—those are handled by the payment processor. When you withdraw, we record your destination method and amount for our records and your audit trail.

Cookies and Tracking

We use session cookies to keep you logged into black4d while you play. These cookies expire when you close your browser or log out manually. We also use analytics cookies to measure how users navigate our platform—which sections are most used, where users drop off, which features need improvement. These analytics cookies do not identify you by name; they track behaviour patterns across the user base to help us build a better platform. You can disable cookies in your browser settings, but this may limit your ability to use black4d fully.

Data Retention and Your Rights

We retain your account data as long as your account is active. If you close your account, we keep transaction records and identity documents for seven years to satisfy legal obligations. After seven years, we delete or anonymise your personal data. You have the right to request access to your data, to correct inaccuracies, and to request deletion of your data subject to legal holds. Contact our support team to make a data request—we respond within 14 days.

Our Data Protection Commitments

We encrypt sensitive data at rest and in transit. Your password is hashed and salted—we do not store it in plain text, and even our support team cannot see it. If you forget your password, you reset it through a secure token sent to your registered email. We conduct regular security audits and penetration testing to find and patch vulnerabilities before bad actors do.

We do not share your personal data with third parties for marketing. We may share anonymised or aggregated data with partners for statistical purposes (for example, "non-specific info of black4d account holders in Jakarta prefer Liga 1 markets")—but no name, ID number, or activity tied to your identity is shared. The only exception is when law enforcement requests data under a valid legal order; we comply with these requests and notify you unless legally prohibited from doing so.

Your data is stored on servers located outside Indonesia. This means your information may be subject to the data protection laws of those countries. We apply equivalent protection regardless of server location. If you have concerns about data transfers, contact our support team—we can discuss your options.

We update this privacy policy periodically when our practices change. We notify active account holders of material changes by email or in-app announcement. Your continued use of black4d after a policy update means you accept the new terms. If you disagree with an update, you can close your account and request deletion of your data.

Contact our support team if you have questions about your data, want to exercise your access or deletion rights, or have a data protection concern. We respond to data requests within 14 days. Our support operates during stated hours and is available through your account dashboard. We also monitor inquiries submitted during major Indonesian holidays like Idul Fitri and Idul Adha; response times may be slower during these periods, but we process all requests in order received.